AD
Subject: Login failure on mobile app
I cannot login to my account on the iOS app. It keeps saying "Network Error" even though my internet is fine. I've tried reinstalling the app but the issue persists.
screenshot_error.png
Activity Log
AS
Alice Smith
Oct 24, 10:30 AM
Ticket created.
System
Oct 24, 10:30 AM
Automated reply sent: "We received your request and will get back to you shortly."
AD
Admin (You)
Oct 24, 11:15 AM
Can you please provide your device model and iOS version?
Actions
Customer Details
AS
Alice Smith
alice.smith@example.com
Member Since
Jan 2022
Total Tickets
12
Plan
Premium