Detailed Analytics
to
SLA Compliance
88%
⬇ 2% from last month
Avg. Resolution Time
3.2 Days
⬆ Faster by 0.5 days
User Satisfaction
4.5/5
⬆ Based on 500 reviews
Reopened Cases
5%
⬇ Improved by 1%
Department Performance Metrics
| Department | Total Complaints | Resolved | Avg Time | User Rating | SLA Breach |
|---|---|---|---|---|---|
| Water Supply | 450 | 405 | 2.1 Days |
★★★★☆ 4.2
|
2% |
| Roads | 320 | 250 | 5.4 Days |
★★★☆☆ 3.1
|
15% |
| Sanitation | 600 | 580 | 1.2 Days |
★★★★★ 4.8
|
0.5% |
Peak Complaint Times (Heatmap)
Day of Week Intensity
Category Distribution
Top Issue
Sanitation
Sanitation
Water
Roads