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Overdue Escalation: This ticket has exceeded the standard response time. Management has been notified.

Ticket #T-8842 In Progress

Category: Plumbing • Created on May 10, 2024

-02:45:12
SLA EXCEEDED

Issue Description

The kitchen sink is leaking significantly from the main pipe underneath. I've placed a bucket but it's filling up every 2 hours. This started this morning around 8 AM.

Timeline

Escalated to Management
Today, 10:15 AM
Technician Assigned
Yesterday, 4:30 PM • Mike's Plumbing Services
Ticket Created
Yesterday, 8:45 AM

Details

Priority
High
Assigned To
Mike Ross (Technician)
Permission to Enter
Yes